Microsoft Dynamics® CRM

Focus On Your Customers, Not Your Systems

Many businesses lack focus and tools when it comes to managing customer relationships, customer data and customer interactions. Staying focused on your customers can be difficult without implementing the right systems to keep your teams connected.

Broken processes and disparate information can make tracking and building customer relationships an impossible task. Synergy between sales, marketing and service is essential for strong, long-term, profitable relationships.

Build Synergy & Strong Relationships

With Microsoft Dynamics® CRM by The Rand Group, you synergize your sales, marketing and service teams to create actionable customer insight from connected databases to establish relationship-building processes to use throughout your company.

The Rand Group offers Dynamics CRM integration to help you organize and manage the complex customer relationships built in this global environment of instant communication, increased competition and continuous information transfer.

The Rand Group connects your people to your customers with Dynamics CRM by matching customer needs with product plans and offerings, reminding customers of service requirements and utilizing customer history to recommend future products and services.

Create Continuous Customer Dialogue

The Rand Group understands that every customer interaction is an opportunity to improve retention rates, increase sales and build customer loyalty. With our Dynamics CRM solution we help you make every client contact count, by building a continuous customer dialogue with real-time information available to your team 24 hours a day.

Add value to your relationships with client-targeted communications from The Rand Group's Dynamics CRM solution. Our Dynamics CRM helps you offer targeted, relevant information for up-selling and cross-selling opportunities, while establishing consistent messaging to build long-term, profitable customer relationships.

Dynamics CRM from The Rand Group provides measurable benefits:

• Focus service on profitable customers to enhance profitability and develop cost-effective ways to handle unprofitable customers in a productive way.
• Precise campaign measurements to redirect marketing budgets to higher-producing campaigns.
• Gain comprehensive customer histories and management for better customer service and satisfaction.
• Develop valuable historical trend data to anticipate demand in order to increase sales.
• Endlessly drive sales and service from anywhere and anytime with mobile access.
• Utilize accurate sales forecasting and automated commissions to improve sales performance.
• Build campaigns based on customer preference to increase close ratios.

Increase Your Customer Base

Dynamics CRM from The Rand Group helps you manage your customer relationships more effectively, giving you the time to concentrate on recruiting new customers and expanding your market. Understanding your current customers is an important step in getting the right information to identify new prospects and increase your customer base.

Empower your people and disseminate this information with real-time collaboration in a user-friendly interface with Microsoft SharePoint® to optimize your resources and increase productivity.

Process Improvement Specialists

The Rand Group combines the business acumen of CPAs, accountants and industry specialists with the technology expertise of software developers, database engineers and process improvement specialists. Our teams deliver complete Microsoft Dynamics CRM implementations in Louisiana, Oklahoma, Texas & Arkansas.

Today's business applications must go beyond the hype and deliver tangible, measurable results. Our unique blend of accounting, business process, and technology expertise helps you overcome challenges and generate real return on your application investment.

In a product driven world we still believe relationships, partnerships and service are still what matters most.

A cornerstone of your experience with The Rand Group is timely, accurate and professional response. And, unlike many software resellers, the professional who implements your Microsoft Dynamics CRM solution is the person who sold it to you. What we sell, we deliver.

The Rand Group

Business Systems that Work – Results that Matter