Overcome Customer Information Silos

Operating in customer information silos isolates your sales, service and marketing teams. This creates efficiencies, redundant practices and leads to poor customer service. Silos of information make your technology work against your people, processes and bottom line.

When your systems lack integration, your teams lack focus and consistency. Often, this leads to unsatisfactory customer experiences. End those wasted hours of trying to track down comprehensive customer histories with a Sage CRM® (Customer Relationship Management) solution from The Rand Group.

Get to Know Your Customers

The Rand Group implements Sage CRM solutions that enable businesses to get to know their customers through the very last detail. Sage CRM by The Rand Group is an integrated solution that gives you the business tools you need to cohesively track all your customer interactions, know the details of every conversation, email and/or purchase while understanding each customer's business, challenges and successes.

Our powerful Sage CRM solution helps you capture customer intelligence across all areas of your business with every customer interaction. Sales, marketing and service activities work together to deepen the relationship with each customer and prospect; building upon each experience with knowledge of the last.

CRM Solutions for Every Business

Sage CRM from The Rand Group is not a one-size fit all solution; we offer the freedom of choice with Sage for small and midsized businesses, providing solutions tailored to the needs of your business and customers.

Sage CRM - a user-friendly customer management interface with fast deployment that includes out-of-the-box configurable business process automation and enterprise-wide access to customer information.

SageCRM.com - a complete customer management on-demand solution with a low-cost and low-risk ratio provided at a fixed monthly fee including maintenance, updates, support and training.

Sage SalesLogix - a highly-customizable software solution that provides comprehensive views of customer interactions with powerful process automation capabilities to enable prompt, knowledgeable customer service and team collaboration.

Unparalleled Power and Diversity

Sage CRM from The Rand Group offers fully-integrated sales, marketing and service solutions enabling customer lifecycle management with team collaboration throughout lead generation, forecasting, planning, sales force automation and after-sales support. Gain unparalleled power and diversity in a cost-effective platform, allowing your front-line employees to concentrate on your revenue engine: your customers.

Sage CRM from The Rand Group can help you with:

• Sales Force Automation - by optimizing your pipeline management, territory management, sales forecasting, account management and sales reporting.
• Marketing Automation & Campaign Management - by automating management of campaigns, leads, e-mail, lists, and outbound calls, plus marketing reporting
• Customer Service & Support Automation - by providing contact management, call center support, service agreement management, support incidents/case solutions database, customer history tracking and service/support reporting.
• Mobile CRM Solutions - by supplying real-time access to your CRM solution and database with wireless connectivity and enhanced support for Personal Digital Assistants (PDAs).
• Application Integration - by integrating front and back-office solutions for a customer-centric integration that enables endless collaboration, customer insight and efficiency.
• Productivity Tools - by automating process workflows, integrating computer telephony and enabling global deployment while providing web self-service access and customization tools.
• Outlook Integration - by enabling two-way synchronization with Outlook contacts, calendars, tasks and enhanced email integration with additional access to mobile devices.

Overcome Challenges & Generate Real Return

The Rand Group combines the business acumen of CPAs, accountants and industry specialists with the technology expertise of software developers, database engineers and process improvement specialists. Our teams deliver complete implementations in Louisiana, Oklahoma, Texas & Arkansas.

Today's business applications must go beyond the hype and deliver tangible, measurable results. Our unique blend of accounting, business process, and technology expertise helps you overcome challenges and generate real return on your application investment.

In a product driven world we still believe relationships, partnerships and service are still what matters most.

A cornerstone of your experience with The Rand Group is timely, accurate and professional response. And, unlike many software resellers, the professional who implements your Sage CRM solution is the person who sold it to you. What we sell, we deliver.

The Rand Group

Business Systems that Work – Results that Matter