Customer Service and Support Software

Are You Delivering Consistent Service?

A central source of customer information ensures consistency in Customer Service and Support across all touch points. If you want to maximize customer retention, a 360-degree view of your customers is a must.

Lacking such a resource, it becomes all too easy for records to be duplicated, increasing the potential for error. Without a clear view of your customers' history, it takes longer for your sales force and call centre personnel to handle client calls or resolve issues.

Make the Most of Your Relationships

The Rand Group will work with you to implement a Customer Service and Support solution that fits, making the most of your customer data. With clear visibility of customer histories and issues, your team will better be able to provide customers and leads with the accurate information they need.

With better customer management, you will boost the loyalty of your existing clients while optimizing your potential to build relationships with new clients. Your sales force will be better empowered to drive more business.

Using a Customer Service and Support solution from The Rand Group will make the most of your:

• Sales
• Automate cross-sell and up-sell offers tailored to each client.
• Manage and analyze pipeline with real-time data.
• Identify and recruit new clients.
• Service
• Maintain a complete history of all customer-related interactions.
• Improve call center efficiency and resolve issues quickly with easy access to real-time data.
• Track and meet service agreements with ease.
• Marketing
• Simplify campaign management with automated schedule and tracking functions.
• Enhance customer and lead data to better target campaigns.
• Access and customize templates for contact.

The Rand Group combines the business acumen of CPAs, accountants and industry specialists with the technology expertise of software developers, database engineers and process improvement specialists. Our teams deliver complete Customer Service and Support Solutions tailored to your needs.

Today's business applications must go beyond the hype and deliver tangible, measurable results. Our unique blend of accounting, business process, and technology expertise helps you overcome challenges and generate real return on your application investment.

In a product driven world we still believe relationships, partnerships and service are still what matters most.

A cornerstone of your experience with The Rand Group is timely, accurate and professional response. And, unlike many software resellers, the professional who implements your Customer Service and Support Solutions is the person who sold it to you. What we sell, we deliver.

The Rand Group

Business Systems that Work – Results that Matter