Support Plans
Standard Support Plans
Standard Business Services Support Plan
Prepaid plan, guaranteed response time, predictable cost support
| Standard Prepaid |
Tier 1 |
Tier 2 |
Tier 3 |
| Hours |
40 |
80 |
120 |
| Plan Term |
6 |
12 |
12 |
| Hourly Rate |
$170 |
$165 |
$160 |
| Predictable Annual Cost |
$6,800 |
$13,200 |
$19,200 |
| Guaranteed Response Time |
8 Hours |
4 Hours |
4 Hour |
| Billing Terms |
Annual in Advance |
Annual in Advance |
Annual in Advance |
Our standard plans designed for the needs of the client who is looking for a support partner that will be there when needed, but does is not looking for the additional
services provided in our premium offering. This plan is available in tiers with dollars available to be used for support.
TRG is committed to client service. In both the Premium and Standard plans as the Business Support Services investment increases, the TRG investment in client service
increases. Your Guaranteed Response time is commitment at each level of service. TRG stands behind that commitment with a true Guarantee.
OUR GUARANTEE
If TRG does not initially respond to your case with a phone call or personal email from your assigned TRG Business Support Services Professionals within the client's
guaranteed response time, then TRG will issue a $500 voucher to the Client Account to be used for additional new product purchases or services not related to the support
contract.
We believe this level of commitment to be unique in Software Support.
Business Support Services'Test Drive'
On Demand Support
No Support Plan: Time and Materials Hourly Rate:
| Time and Materials |
|
| Hours per Year |
Time and Materials as used |
| Plan Term |
None |
| Hours per Year |
As needed |
| Hourly Rate |
$180 |
| Predictable Annual Cost |
N/A |
| Guaranteed Response Time |
4 Hours |
| Billing Terms |
$900 deposit in Advance |
The Business Support Services 'Test Drive' is designed for those clients that want to try us out before buying a plan. More than 50% of our clients did not buy their
original software from TRG. They came specifically for our best in class services. If you find yourself in this situation then maybe this is for you. Test us out!
We feel very confident that once you have worked with our dedicated TRG Business Support Services Professionals you will be ready to move into one of our plans.
We offer this so you don't have to make the larger investment until you have experienced the level of service and client commitment that makes The Rand Group one of
the most respected service providers in our industry.
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